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Explore our newest colors - free samples available
Explore our newest colors - free samples available
The document outlines or shipping and returns policy. ModernCopper believes in transparency throughout your journey with us. If you have any questions about shipping or returns, please do not hesitate to contact us at: hello@moderncopper.com. The following information has been provided for your convenience.
The following items are eligible for refund or replacement: (1) Any range hood that arrives damaged and (2) any range hood that does not match the specifications provided during the order process.
If you receive a product that is damaged in any way, please take photographs as soon as you discover the damage. For specification variance, please note we allow tolerances of up to 1/8 of an inch. Please also note that our products are custom-made and that there is variability in any customized production process.
We understand that sometimes people change their minds. Because our products are custom-made, reselling can be a challenge. You are welcome to request a refund for any reason, but note that any refund issued due to a change of mind will be subject to a 25% restocking fee. Unfortunately, we cannot accept returns for items that have already been installed.
The refund process must be initiated within 30 days of delivery.
To initiate a return, please send an email to hello@moderncopper.com and mention the reason for wishing to return your custom range hood. Please provide your name, address, and approximate delivery date; someone will get back to you as soon as possible. Please note that all returns must be preauthorized by ModernCopper.
Please note that any items returned to ModernCopper must be shipped in original packaging. This means using the crate your item was shipped to you, including the foam padding. To be eligible for a refund, the range hood must arrive to us in the condition that you received it.
Our lead time for custom range hoods is 6-8 weeks.
We use ocean freight, truck transport, FedEx, DHL, and UPS. Before your item ships, we will indicate the method of transportation.
We will notify you when your product is about to ship. From that point, you will either be given a tracking number, allowing you to track the item yourself, or we will track the item for you and supply occasional updates.
We ship throughout the continental United States, and shipping is free.
We do ship internationally. For those outside the United States, contact us directly before purchasing to confirm that we can ship to your specific country. Shipping for international customers will be quoted before sale.
For items that we will accept for return, please the original packaging and be sure that all parts sent with your range hood are included in the package. The customer bears the cost of shipping the item back to ModernCopper. We cannot accept returns on items that have been damaged or altered in any way. The product that we receive must be salable.
To request a refund, you must contact ModernCopper at hello@moderncopper.com. This will initiate the refund process. Items returned without pre-authorization may not be accepted and may not qualify for a refund. We will provide you with an address to ship, which will be based on your location. Items returned to the wrong address may not be accepted, or else the customer may bear the burden of shipping the item in question to the correct address.
After your item has been pre-approved for return, you will be given an address to ship your custom range hood. Once received and inspected, we will confirm the amount owed. From that point, you can expect a refund to appear on your account within 3-5 business days.
It is important that you inspect your range hood as soon as it arrives. If the crate appears damaged, you should take pictures as soon as possible. If the driver is still present when you notice damage, it is best to refuse the receipt and sign the delivery notice as “damaged.” This happens very rarely, but photographic evidence is helpful in getting your refund or replacement completed efficiently.
If have any related questions or concerns, please contact ModernCopper at hello@moderncopper.com, or feel free to phone us at 1-737-500-0150.